Help
Pre-Sales Consultations
Email us at [email protected] for specific expert consultations.
Priority Assistance
General Support
What shipping methods do you offer?
We offer Australia Post Parcel Post and Express Post upon request.
How can I track my parcel?
Where do you ship from?
When will my order be shipped?
Do you ship overseas?
How long will my order take to arrive?
What payment methods do you offer?
We offer credit card, PayPal, Apple Pay and Google Pay.
When will my credit card be charged?
Can I pay by cheque or bank transfer?
Are taxes included in the final price?
Are my payment details secure?
I did not authorise a payment to this store
How long do I have to place a return claim?
If you’re returning an item, you must return it in the same condition as you received it within 14 business days.
What happens if my product is faulty?
Will I have to pay shipping on a return label?
Will I be given a refund?
Do you need an account to place an order?
You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:
- Track your orders and review past purchases
- Request an exchange or return directly from your account
- Add pieces you love or missed out on to your Wish List
- Save your address and card details so you can shop even quicker in future
