FAQs

FAQ'S

Simply head to the Shop page, pick what you want, and pay using secure payment methods such as Afterpay and PayPal. Enjoy peace of mind in our Money Back Guarantee.

If products aren’t listed on the Shop page, chances are, we do have it! Simply contact us at sales@escentialperfumes.com.au, and we may be able to find it for you.

We accept all major credit cards through PayPal, and Afterpay coming soon.

If you have had a change of mind before the product has been dispatched, simply contact us at sales@escentialperfumes.com.au, and we may be able to cancel your order.

If you’re returning an item, you must return it in the same condition as you received it. You must also include, in the same condition as it was received:

  • All packaging such as boxes, bags and tags
  • Accessories such as cords and remotes
  • Certificates, manuals and warranty cards
  • “Free gifts” or bonus items
  • All items included in a bundle

If you’ve used an item and found it to be faulty, you can request a return and may have other rights such as a right of repair, replacement or refund. We do not accept change of mind returns.

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